Shipping & Returns Policy

We ship via Curbside Delivery. Orders usually ship within 3 business days after receipt of payment.
Delivery is to the driveway or curb outside the delivery address. Customers are responsible for moving the product(s) inside.
The freight carrier will contact you 24–48 hours prior to delivery to schedule a time. They will use the daytime phone number provided at checkout.
If the carrier cannot reach you after several attempts, the shipment will be returned to us, and you will be responsible for round-trip shipping costs.
If you refuse delivery for any reason other than damage, you will be responsible for the full round-trip shipping costs.

Before signing for delivery, carefully inspect all cartons and packaging. Some wear on packaging is normal.
Open each package and inspect the contents before the driver leaves.
If merchandise is damaged:
- Write a description of the damage on the freight bill.
- Refuse only the damaged item(s) and send them back with the driver.
- Accept all items that are not damaged.
- Contact our Customer Service team to arrange a re-shipment.
If you accept delivery of a damaged item and later return it, you will be responsible for repair costs and round-trip shipping fees (up to $1,000).

Ocean freight shipping to major ports in Europe and South America costs approximately $650.00.
Customs clearance, duties, and local taxes are the customer’s responsibility.

If you are not 100% satisfied with your purchase, you may return it within 7 days of receipt.
Refunds will be issued for the full purchase price minus a 20–40% restocking fee.
Shipping costs are non-refundable.
Returned items must be in original condition and packaging.
Prior authorization must be arranged by phone or email.
Customers are responsible for all return shipping costs.

Our merchant service company charges a non-refundable processing fee of 3.5% for all canceled orders, regardless of the reason.
This fee will be deducted from your refund.
To avoid unnecessary fees, please contact us before placing your order to confirm stock availability and ensure the item is not on backorder.

Refund and Returns Policy